Quick Answer
The Emeril Lagasse pressure air fryer comes with a 1-year limited warranty. This covers defects in materials and workmanship for 1 year from the date of original purchase. The warranty is valid only for the original purchaser and proof of purchase is required.
What does the warranty cover?
The 1-year limited warranty covers any defects in materials or workmanship under normal household use. This includes:
- Mechanical defects or malfunctions
- Electrical defects
- Structural or material defects
If there is a defect, Tristar will repair or replace the defective parts, or the entire pressure cooker, at their discretion.
What is not covered by the warranty?
The warranty does not cover:
- Damage from commercial use
- Damage from misuse, abuse, accidents or alterations
- Scratches, dents or cosmetic damage
- Damage from improper operation, storage or maintenance
- Normal wear and tear
The warranty is also void if the appliance is used for anything other than intended purpose. The warranty only applies if the pressure cooker is used according to the instructions provided.
How to get service?
If you need service for your Emeril Lagasse pressure air fryer during the warranty period, follow these steps:
- Contact customer service at 1-973-287-5149 to discuss the issue and troubleshoot solutions.
- Have your original receipt, model and serial number ready for reference.
- If troubleshooting does not solve the problem, you will be given instructions for repair or replacement.
- Pack and ship the pressure cooker carefully if asked to send the unit.
Be sure to use the original packaging materials if required to ship the appliance. The customer is responsible for all transportation costs for service.
How long will service take?
The turnaround time for service can vary. It depends on the specific issue, technician availability and part replacement needs.
However, Tristar aims to have your pressure cooker repaired or replaced within 30 days from receipt of the unit. If shipping is required, allow additional time for transit to and from the service location.
You will be provided with updates on the status of your service request when contacted by customer service.
Conclusion
The Emeril Lagasse pressure air fryer comes with a standard 1-year limited warranty to protect against defects in materials and workmanship. This covers repair or replacement of defective parts and the unit itself. Make sure to retain the original receipt and follow proper procedures if service is needed. Normal wear and tear, commercial use, misuse or accidental damage are not covered. With proper care and maintenance, the pressure air fryer should provide many years of reliable performance.