Being a maintenance man requires certain skills, knowledge, and attributes. The main requirements include mechanical aptitude, technical skills, physical capability, attention to detail, and good customer service. Maintenance men perform a wide variety of tasks to keep facilities operating smoothly. Let’s explore the key things you need to become a successful maintenance technician.
Mechanical Aptitude
One of the most important requirements for maintenance men is mechanical aptitude. This refers to the ability to understand mechanical systems and how machines work. Maintenance technicians need to diagnose problems with equipment like HVAC systems, plumbing, electrical systems, and more. They must determine why something is not working properly and figure out how to fix it.
Good mechanical aptitude enables maintenance workers to visualize how components interact. They can see how forces act on parts and anticipate how failures might occur. This helps them troubleshoot issues methodically and systematically. Mechanical aptitude usually comes naturally and is something that improves with experience.
Technical Skills
In addition to mechanical aptitude, maintenance men need various technical skills related to their work. This includes skills like:
- Electrical skills – Knowledge of circuits, wiring, motors, etc.
- Plumbing skills – Ability to work on pipes, fixtures, water heaters, etc.
- Carpentry skills – Proficiency in repairing wood structures, flooring, doors, etc.
- Landscaping skills – Ability to maintain lawns, gardens, trees, etc.
- HVAC skills – Knowledge of heating, ventilation, and air conditioning systems
- Appliance repair – Proficiency in fixing common appliances like refrigerators, washers, etc.
The specific technical skills required depends on the facility. For example, maintenance men in offices will need more electrical and HVAC expertise. Those working at apartment complexes may need to be proficient in appliances, carpentry, plumbing, and landscaping. Developing a diverse set of technical skills makes maintenance technicians more well-rounded and valuable.
Physical Capability
Most maintenance jobs involve considerable physical labor. Technicians need to be able to perform tasks like:
- Climbing ladders and working at heights
- Crawling in tight spaces like attics and crawlspaces
- Lifting and moving heavy equipment and materials
- Performing tasks in a variety of weather conditions
- Standing/walking for extended periods
- Bending, crouching, and working in awkward positions
Maintenance men must have physical stamina and mobility. Being in good physical shape allows technicians to work efficiently and safely. Those with back problems, knee issues, respiratory conditions, or other health issues may have difficulty with the physical demands of these jobs.
Attention to Detail
The ability to pay close attention to details is vital for success as a maintenance technician. Minor issues can escalate into major problems if not addressed promptly. For example, a small leak in a pipe joint can eventually cause extensive water damage if not repaired quickly. Technicians need to be meticulous in their work and have a sharp eye for spotting potential issues.
Maintenance men must also keep careful records of their work. Detailed notes about repairs, service calls, and preventive maintenance ensure that equipment is properly maintained. Thorough documentation also aids future troubleshooting. The best maintenance technicians have excellent record-keeping skills.
Customer Service Skills
While maintenance work involves technical skills, interacting positively with people is also important. Maintenance technicians serve customers within their facility. This can include office staff, apartment residents, hospital patients, or guests at a hotel. Customers submit service requests when something needs repair.
Maintenance men must have courtesy and professionalism when dealing with customers. Listening attentively to concerns, communicating progress clearly, and following up promptly all contribute to good service. Friendliness and patience, even during difficult interactions, leads to satisfied customers.
Education and Training
While mechanical aptitude is critical, some education and training can benefit those pursuing maintenance careers. Many maintenance technician jobs require a high school diploma or equivalent. Coursework in subjects like shop, mechanical drawing, physics, electronics, and computer technology provide useful background knowledge.
Many aspiring maintenance professionals choose to complete postsecondary training programs. These can include:
- Vocational programs in industrial maintenance
- Associate’s degree in applied technologies
- Apprenticeship programs sponsored by unions or contractors
- Certification programs for skills like HVAC or electrical work
Postsecondary training expands technical skills and makes candidates more employable. Some experienced technicians obtain additional certifications later in their career to demonstrate expertise.
Hands-On Experience
Classroom learning is not enough – real-world experience is essential for success in maintenance roles. Entry-level jobs like maintenance assistant and helper allow technicians to gain hands-on skills under supervision. Internships and apprenticeships also provide invaluable on-the-job training.
Over time, maintenance men expand their expertise working on various equipment and systems. Troubleshooting real problems and learning from mistakes develops proficiency. Experienced technicians eventually gain enough skills to take on supervisory maintenance roles.
Tools and Technology Knowledge
Today’s maintenance professionals utilize a variety of tools and technology. Being proficient with equipment like:
- Multimeters
- Infrared cameras
- Borescope cameras
- Calibrating instruments
- Computerized maintenance management software
…allows technicians to perform repairs and inspections efficiently. Keeping up with emerging technologies through ongoing training is important.
Licenses and Certifications
While not universally required, licenses and certifications can enhance the skills and credibility of maintenance technicians. Many trades like electricians, plumbers, and HVAC professionals require special licensing. Voluntary certification is also available in areas like appliance repair, pool maintenance, and carpet cleaning.
Obtaining a license or certification involves passing an exam and meeting experience requirements. Continuing education is usually needed to stay current. Many employers prefer candidates who have invested in professional designations.
Soft Skills
In addition to technical aptitude, those entering maintenance careers need certain soft skills. These include:
- Communication – Explaining issues clearly to colleagues and customers.
- Teamwork – Cooperating with others to solve problems.
- Time management – Prioritizing urgent repairs efficiently.
- Problem-solving – Analyzing issues to determine solutions.
- Reliability – Arriving on time and completing work properly.
Maintenance roles require interacting effectively with people each day. Technicians need to remain calm under pressure and exercise sound judgment when making repairs. A professional attitude and flexibility to take on varied tasks are also important soft skills.
Typical Work Environment
Maintenance technicians work indoors and outdoors at a variety of facilities. Common work environments include:
- Office buildings
- Schools and universities
- Hospitals and healthcare facilities
- Hotels and resorts
- Apartment and condo complexes
- Arenas, stadiums, and convention centers
- Factories and industrial plants
- Shopping malls and retail stores
Technicians split their time between the maintenance shop and working “in the field” at job sites. The job may involve hot/cold temperatures, loud noises, and hazardous chemicals at times. Availability for overtime, emergencies, weekends, and holidays is typical.
Potential Career Paths
With experience, maintenance technicians can advance into several different roles including:
- Maintenance supervisor – Oversees technicians and directs maintenance activities.
- Facilities manager – Responsible for maintenance, housekeeping, and grounds.
- Building superintendent – Manages all systems/staff for a property.
- Director of engineering – Oversees all engineering staff and projects.
Some technicians leverage their skills to move into related fields like construction, machinery installation, building inspection, or equipment sales.
Job Outlook
Employment for maintenance and repair workers is projected to grow 7 percent from 2020 to 2030, according to the U.S. Bureau of Labor Statistics (BLS). This is about as fast as the average across all occupations. Openings will result from experienced technicians retiring from the workforce.
Strong prospects are expected for those with a range of skills in areas like HVAC, electrical, and plumbing. Multifamily construction and facility renovations will also drive demand. Job opportunities vary based on economic conditions and location.
Median Annual Salary by Occupation (2020)
| Occupation | Median Annual Salary |
|---|---|
| General maintenance and repair workers | $39,970 |
| Maintenance and repair workers, general | $39,550 |
| First-line supervisors of mechanics, installers, and repairers | $70,820 |
| Electrical power-line installers and repairers | $77,080 |
| Telecommunications line installers and repairers | $55,850 |
Source: U.S. Bureau of Labor Statistics
Conclusion
Being a maintenance technician offers the chance to use mechanical skills to keep facilities running smoothly. The role combines technical knowledge, physical capability, customer service, and problem-solving. Aspiring maintenance men should cultivate a diverse skillset in areas like electrical, plumbing, HVAC, and appliance repair. Hands-on training and certifications help workers qualify for better jobs. With experience, technicians can advance into supervisory or management positions. If you enjoy fixing things, have technical aptitude, and want to help people, a career in maintenance may be very rewarding.