How do I send DISH equipment back?

Returning your DISH equipment is an important step when cancelling your DISH service. There are a few key things to keep in mind when sending your DISH receiver, remote, and other components back to DISH.

Table of Contents

Find All DISH Equipment

Before returning your equipment, you’ll want to make sure you locate all of the DISH products you have. This includes:

DISH receiver (the main box that connects to your TV)
DISH remote
Cables, satellite dish, switches etc.

Check all of your TV setups to find any receivers, remotes, or other gear you may have. Make sure you locate all of the pieces to avoid being charged for unreturned equipment.

Disconnect and Uninstall Equipment

Once you’ve gathered all of your DISH components, you’ll need to uninstall them. Start by disconnecting all of the cables and cords from your receivers, TVs, and power outlets. Next, unmount any satellite dishes or receivers from walls and remove any poles or stands.

Be sure to keep track of any small hardware pieces that are removed like screws, wall anchors, cable ties etc. These should all be returned with the main components.

Pack Items Securely

It’s important to pack your DISH equipment well so that it arrives back to DISH safely. Follow these tips for secure packing:

Place remotes, cables, and small parts in bags or boxes so they don’t get lost.
Wrap receivers and other components in packing paper or bubble wrap.

Pack everything tightly in a sturdy outer box.
Seal the box securely with packing tape.

Take extra care to protect the cables and connectors to avoid any damage. A tightly packed, well-sealed box will keep everything protected on the way back to DISH.

Include Receipt and Label

DISH provides a prepaid shipping label to make returning your equipment easy. Make sure you affix the label to the outside of your package so it arrives at the right place. You can also use your own box and apply the label if needed.

Also be sure to include the receipt you were provided inside the box. This has key details that DISH needs to reconcile your equipment return.

Ship Using Prepaid Label

DISH gives you a prepaid FedEx label so you don’t have to cover the cost of return shipping yourself. With the label applied to your package, you can drop it off at any FedEx location or schedule a pickup.

As soon as your equipment is received by DISH, the return will be processed. Make sure to keep the tracking number as well so you can confirm when it arrives back.

Request Pickup from DISH

If you are unable to bring your DISH equipment to a shipping location, you can request a pickup. DISH offers convenient FedEx Home Pickup service:

Schedule online or call DISH at least 1 business day before your requested pickup date.

Leave your sealed equipment box in a safe pickup spot.
FedEx will collect it and provide tracking.

This pickup service ensures your equipment gets returned smoothly without you having to leave home.

Return Time Frame

DISH expects all equipment to be returned within 21 days after you cancel service or change your programming package. Make sure your items are shipped back promptly within this return period to avoid fees.

If you require more time due to extenuating circumstances, contact DISH before your 21 day deadline is up. Agents can sometimes extend the return timeframe if needed.

Avoiding Fees

To avoid being charged for unreturned or damaged equipment, make sure to:

Locate and return all components.
Pack items very carefully.
Use prepaid shipping label.

Meet 21 day return deadline.

As long as all equipment is accounted for and protected during shipping, you can send your DISH products back without issue. DISH will not charge any fees as long as you adhere to the return requirements.

Tracking Your Return

Once your equipment is shipped back to DISH, make sure to track the status. Follow your package by:

Checking the tracking number from your prepaid label.
Visiting the FedEx tracking website.
Looking up the status on your MyDISH account.

This allows you to confirm when DISH receives your returned components. Typically it takes around 3-5 business days from when you ship out until delivered back to DISH.

Confirming Return Completion

After your tracking shows the equipment was delivered, you’ll want to verify DISH processed it. Contact DISH customer service after 5 business days to make sure your return was completed in their system.

The agent can provide a return confirmation number to prove your equipment was received as expected. Keep this for your records in case any issues come up.

Checking in with DISH directly is the best way to finalize the return process. Once confirmed, you’ll have peace of mind knowing you won’t face any return-related fees.

Getting a Refund of Deposit

When beginning DISH service, many customers pay an upfront equipment deposit. As long as you return all components undamaged within 21 days, this deposit should be refunded.

Typically the refund is processed within 2 billing cycles after DISH confirms your complete return. You’ll see the deposit amount credited back on your final bill or statement.

If your refund is not showing after 2 billing cycles, reach out to DISH billing support to investigate. Agents can look into the status and process the refund if needed.

Troubleshooting Return Issues

Hopefully you won’t run into any problems returning your DISH equipment on time. But if any issues come up, DISH can help troubleshoot:

Issue	Solution
Can’t locate all equipment	Contact DISH support to review all items issued to your account. Agents can help determine if replacement fees will apply for any missing equipment.
Equipment damaged during return	DISH will assess damages and decide if fees are required. Be sure to package items very carefully.
Missed 21 day return deadline	If extenuating circumstances caused your late return, ask DISH for an extension on your deadline to avoid fees.
No return confirmation from DISH	If DISH has not confirmed your return within 2 weeks of receiving your equipment, call support to investigate.
Deposit refund not received	If your refund has not been issued after 2 billing cycles, speak to DISH billing department to process it.

DISH aims to make returns and refunds as smooth as possible. Keep their support team informed if any problems occur to resolve them promptly.

Conclusion

Returning DISH TV equipment is made relatively simple and straightforward for customers. By locating all components, carefully packing and shipping items, tracking the return status, and meeting deadlines, you can avoid any fees or issues.

Make sure to use DISH’s prepaid shipping label and confirm when they receive your equipment back. If any problems come up, DISH has customer service agents ready to help get your return and refund completed properly.

Following this guide will ensure you complete the return process correctly and avoid unnecessary charges. With preparation and care when packing your DISH products, you can return your equipment smoothly and efficiently.

The content above provides detailed steps and tips for returning your DISH TV equipment when cancelling service. By locating all components, securely packing items, using prepaid shipping, tracking your return, meeting deadlines, and confirming DISH has processed your equipment, you can avoid return fees and issues. Make sure to get in touch with DISH customer support if any problems come up so they can help resolve them. With the information in this article, you can now move forward confidently in returning your DISH TV products and switching providers.