Buffalo Wild Wings is a popular chain restaurant known for its wings, sports bar atmosphere, and wide selection of sauces. While the food and experience are usually satisfying, there may be times when you need to request a refund due to issues with your order, the service, or the restaurant environment.
In most cases, Buffalo Wild Wings is willing to provide refunds or replacements if there is a legitimate issue with your experience as a customer. Here is what you need to know about getting a refund from Buffalo Wild Wings:
Requirements for a Refund at Buffalo Wild Wings
Buffalo Wild Wings does not have a standard refund policy posted online or available to customers. However, based on customer reports, these are the key requirements for getting a refund or replacement at Buffalo Wild Wings:
- You must have a valid receipt for the order.
- There must be a legitimate issue with the order, such as incorrect/missing items, food quality problems, or unreasonable delivery delays.
- Refund requests typically need to be made in person at the restaurant shortly after receiving the problematic order.
- The restaurant manager has the final discretion on whether to approve a refund request.
Some examples of situations where Buffalo Wild Wings may issue a refund include:
- The order is completely wrong, with several missing or incorrect items.
- The food quality is very poor due to undercooking, overcooking, improper preparation, etc.
- For delivery orders, the order arrives excessively late or the food is not kept at proper temperature.
- There are lapses in service, such as extremely long waits or unfriendly staff.
Minor issues, like receiving one incorrect side, may just warrant a replacement side rather than a full refund. But major problems with an order could merit at least a partial refund at the manager’s discretion.
The Refund Process at Buffalo Wild Wings
If you want to request a refund at Buffalo Wild Wings, these are the typical steps involved:
- Notify your server or the manager on duty as soon as possible about the issue with your order.
- Present your receipt to show proof of purchase.
- Briefly explain the reason you are seeking a refund, such as incorrect order, unacceptable food quality, unreasonable delivery delay, etc.
- Allow the manager to inspect your order and investigate the issue.
- The manager will decide whether a refund or replacement is approved based on the problem.
- If approved, you will either receive a cash refund immediately or a credit on your card within several business days.
- Be sure to get the name of the manager so you can follow up if needed.
This process will typically take around 15-30 minutes in the restaurant. The key is addressing the issue promptly so the order and receipt can be verified. Make your case calmly and rationally to the manager on duty when requesting a refund.
Important Tips for Getting a Refund from Buffalo Wild Wings
Here are some important tips to follow to improve your chances of getting a refund approved by Buffalo Wild Wings management:
- Act quickly – The sooner you can point out the issue with your order, the better.
- Stay calm – Getting upset or angry is unlikely to help your case.
- Take photos – Have evidence of any problems, like incorrect orders or unacceptable food conditions.
- Check your receipt – Verify all items were charged correctly at the listed prices.
- Talk to a manager – Only managers can approve refunds, not regular staff.
- Start reasonable – Ask for a replacement first before immediately requesting a refund.
- Be persistent – If needed, politely ask to speak to a higher level manager for assistance.
By following these tips and providing evidence of an issue, you are more likely to have success getting a refund approved if warranted. It also helps to be a regular customer who frequently orders from that Buffalo Wild Wings location.
Options If Refund is Denied at Buffalo Wild Wings
In some cases, Buffalo Wild Wings management may deny a refund request even when you feel there are legitimate issues with an order. If this happens, here are some options to consider:
- Ask the manager if you can have a replacement order or complimentary items instead.
- Request to speak to their direct supervisor to re-evaluate issuing a refund.
- Contact Buffalo Wild Wings customer service through email or phone to file a formal complaint.
- Write a negative review describing the bad experience on sites like Yelp, Google, and TripAdvisor.
- Inform your credit card company if you need to dispute a charge.
- Submit feedback at the restaurant’s survey URL or receipt to document issues.
- Complain on Buffalo Wild Wings’ social media pages if other options are exhausted.
While you are not guaranteed to get a refund, these steps may pressure Buffalo Wild Wings to make right on a problematic order. Having documentation through receipts, photos, or complaints gives you more leverage if the situation escalates beyond the individual restaurant.
Conclusion
Buffalo Wild Wings aims to deliver a quality experience for all guests. However, mistakes can happen occasionally that warrant refunds or replacements. By promptly bringing order issues to management’s attention in a reasonable manner with documentation, you can usually get an satisfactory resolution from Buffalo Wild Wings. Just understand that refunds are at the discretion of the location’s management based on the circumstances involved.